FAQs

How long does a typical repair take?

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Repair times vary depending on the issue, vehicle type, and parts availability. A clear quote is provided before work begins.

 

Can you carry out emergency repairs?

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Yes, urgent repairs can be attended to when possible. Booking ahead is recommended for non-emergency work.

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Areas covered:

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Crowborough, Tunbridge Wells, Uckfield, Wadhurst, Ticehurst, Groombridge, Hartfield, Healthfield, East Grinstead, Hawkhurst, Goudhurst, Robertsbridge and all surrounding areas.

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Pricing & Payment

 

How are costs calculated?

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Costs are based on labour, parts, and any additional services required. A clear breakdown is provided upfront.

 

Do you charge a call out fee?

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Yes, a standard call out charge of £45.00 is applied. Longer distances / out of area - may incur an additional charge, which is communicated before booking.

 

What payment methods are accepted?

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Payments can be made by cash, card, Apple pay or credit card. Payments are due on completion of works or by invoice - upon request. 

 

Are payment plans available?

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Flexible payment plans are available to spread the cost of repairs when needed.

 

Do you offer discounts for multiple repairs?

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Discounts or bundled pricing may be available for multiple services—details can be provided on request depending on the works involved, this can for example - include a discounted call out fee.

 

Is the mechanic qualified?

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The mechanic is fully qualified, a certificated engineer and associate of the Institute of the Motor Industry (IMI), bringing professional expertise and trusted experience to every repair.

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"A qualified mechanic at Level 3 provides an advanced level of expertise beyond standard servicing and repairs. This includes in-depth diagnostic work, fault finding, and the ability to identify and resolve more complex or less obvious issues."

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With additional training in areas such as engine management systems and vehicle electrics, a Level 3 qualification supports a more thorough and methodical approach to identifying the root cause of problems, rather than just addressing visible symptoms.

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This level of qualification is particularly valuable when dealing with ongoing faults, warning lights, or issues that require a more detailed investigation, as well as ensuring a high standard of care across all aspects of vehicle maintenance. 

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For any queries or to discuss your vehicle’s needs, feel free to get in touch — help is always available.

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Can you write reports?

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Yes! As a certificated engineer, detailed inspections can be carried out and clear, structured reports provided based on the findings. This can include vehicle health checks, fault diagnostics, pre-purchase inspections, and general condition reports. With advanced training in diagnostics and fault finding, reports are based on a thorough assessment of the vehicle, helping to clearly explain any issues identified and any recommended next steps.

 

Booking & Availability

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How do I book a service?

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Bookings can be made via phone, online form, email or by messaging on text or WhatsApp. Please provide as many details as you can about the vehicle type and the problem - to help ensure a smooth service.

 

How far in advance should I book?

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Advance booking is recommended, especially for non-urgent repairs or busy periods.

 

Can you come out at weekends or evenings?

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Yes, availability outside standard hours may be possible—times can be confirmed when booking.

 

Which areas are serviced?

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Services are available within the designated service area (listed on the Home Page). Details can be provided for locations further away.

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Other Concerns

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What safety measures are followed during a mobile service?

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All repairs are carried out following strict safety procedures to protect the vehicle and its surroundings.

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Can you provide advice if I’m unsure about a repair or service?

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Yes, guidance and recommendations are provided to help make informed decisions about any maintenance and repairs.